Participant Consent

Before we begin

Please read the following before participating.

🎯

Purpose

We're testing the app — not you. No right or wrong answers.

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Voice recording

Your voice will be recorded to capture your thoughts. For research only — never shared publicly.

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Privacy

Responses are anonymous. You may stop at any time.

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Duration

Approximately 8–12 minutes.

I do not wish to participate

Your task

Starting from the home screen, find the Voluntary Contribution feature and complete the entire journey — all the way to the confirmation screen.

🎙️ Think out loud

Say whatever comes to mind as you go. Your voice is being recorded — just narrate naturally.

When exploring

"I'm looking for something that says contribution… I'd check the menu first."

When it makes sense

"Okay, this looks clear — I can see the amount and date, that's what I expected."

When confused

"I'm not sure what this means… I don't know if I should tap this or that."

When deciding

"I'd probably put in RM100 here… let me see what happens when I confirm."

📱Figma will open in a new tab. Come back here when you're done.

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elapsed

Prototype is open 📱

Complete the task in the Figma tab that just opened, then come back here.

Mic not recording

Start

After the task

Overall, how difficult was the Voluntary Contribution task?

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Very difficultVery easy

Usability

How was the experience?

Answer all 10 statements. Tap a number for each row.

SD

D

N

A

SA

Trust & Confidence

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SD

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D

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N

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5

SA

Strongly disagreeStrongly agree

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Final questions

A few last things

Skip any question you'd prefer not to answer.

Was there any step that made you hesitate or feel unsure? What was it?

What would make you more confident using the Voluntary Contribution feature?

Was there any information missing before or during the contribution?

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Thank you!

Your responses have been saved. Your feedback helps build a better experience.

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Task time

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